Deleting your account and data
In the app:
- Settings → Delete account.
- If you own a household that has other members, choose who takes it over.
- Confirm with your password and tap Schedule account deletion.
The account and its data are deleted after 30 days. Until then you can sign in and cancel (Settings → Delete account → Cancel the deletion). While the deletion is scheduled, no notifications or e-mail summaries are sent. You get an e-mail about the request, a cancellation and the deletion.
Without the app (for example, when it is no longer installed): write from your account's e-mail address to support@mansmilulis.skesters.com with the subject “Delete account”. We check that the mail comes from the account's address, schedule the deletion and reply. The account and its data are deleted after 30 days, as in the app.
What is deleted
- the account (e-mail, password), settings and notification devices;
- households without other members, with all their pets, events and documents;
- your customer record at the payment service (RevenueCat).
What stays
- In a shared household the pets, events and documents you added stay for the other members, with the author shown as “Former user”.
- A shared household you own goes to the member you chose (if that member has left by then, to the member who has been in it longest). A shared household is never dissolved.
The subscription is not cancelled automatically. Cancel it in Google Play before deleting the account: Play Store → Profile → Payments & subscriptions → Subscriptions.